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To set up a Call line, in the Groups admin center, expand, select, and then choose. Type a name for the Call line in package at the top. overflow virtual receptionist. To include an existing resource account: Under, choose the button to include a resource represent this Call line.

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Select the button next to the resource account you wish to appoint to this Call queue. At the bottom of the pane, choose the button. If you need to produce a resource account: Under, select the button to add a resource account for this Call queue. On the pane, search for any set of letters to bring up the results dropdown.

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On the pane: Enter a descriptive. Agents see this name when a call is presented to them. Key in a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button. On the pane, select the button. Representatives see the resource account name when they receive an inbound call.

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Appoint outbound caller ID numbers for the representatives by defining several resource accounts with a phone number. Agents can select which outbound caller ID number to use with each outbound call they make. Within the Calls App, representatives can utilize their Call Line (CQ)/ Auto Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to enable representatives to use for outgoing caller ID purposes. Select the button next to the resource account with an appointed telephone number. Select the button at the bottom of the pane. If you don't have a resource account with an assigned contact number: Under, pick the button to add a resource account.

Select the button at the bottom of the results. On the pane: Type in a descriptive. Agents see this name when a call exists to them. Type in a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, choose the button.

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After you've developed this brand-new resource represent calling ID, you'll still require to: Pick a supported language. This language is utilized for system-generated voice triggers and voicemail transcription, if you enable them. As soon as you've picked a language, choose the button at the bottom of the page. Define if you wish to play a welcoming to callers when they show up in the queue.

The uploaded recording can be no larger than 5 MB. If you choose, the system reads the text that you type (up to 1000 characters) when the Call queue answers a call. Keep in mind When utilizing Text to Speech, the text needs to be entered in the language chosen for the Call line.

Teams offers default music to callers while they are on hold in a queue. The default music supplied in Groups Call lines is without any royalties payable by your organization. If you want to play a specific audio file, select and publish an MP3, WAV, or WMA file. Note You are accountable for separately clearing and protecting all essential rights and authorizations to utilize any music or audio file with your Microsoft Teams service, which may include copyright and other rights in any music, sound impacts, audio, brands, names, and other material in the audio file from all relevant rights holders, which may consist of artists, actors, performers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, collective management companies and any other parties who own, manage or certify the music copyrights, sound impacts, audio and other copyright rights.

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Evaluation the requirements for including agents to a Call line. You can add up to 200 representatives through a Teams channel. You need to belong to the group or the developer or owner of the channel to add a channel to the queue. To utilize a Groups channel to manage the queue: Select the radio button and choose (overflow call answering service).

Select the channel that you wish to use (just standard channels are completely supported) and select. The following customers are supported when utilizing a Groups channel for Call queues: Microsoft Teams Windows client Microsoft Teams Mac client Note If you use this choice, it can use up to 24 hours for the Call line to be fully operational.

You can amount to 20 representatives separately and approximately 200 agents via groups. If you desire to include individual users or groups to the line: Select the radio button. To to the line: Select, search for the user, choose, and then select. To to the line: Select, search for the group, select, and after that select.

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Keep in mind New users included to a group can take up to 8 hours for their very first call to get here. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be included as agents to the Call queue. Essential Understood problem: Assigning personal channels to Call lines When using a personal channel calls will be distributed to all members of the team even if the private channel just has a subset of employee.

lowers the amount of time it takes for a caller to be connected to an agent after the agent accepts the call. For conference mode to work, representatives in the Call queue must utilize among the following customers: The latest version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later Agents' Teams accounts need to be set to Groups, Only mode. Agents who don't satisfy the requirements aren't included in the call routing list. We recommend allowing conference mode for your Call lines if your representatives are utilizing suitable customers (overflow virtual receptionist). Pointer Setting to is the recommended setting. overflow call handling. When you've chosen your call answering alternatives, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Company Server. Conference mode is needed if Groups users need to consult/transfer calls with Call queues. Representatives might hear the configured music on hold in line for as much as 2 seconds when very first signing up with the call.

If you need to use Conference mode, select,, or as the. If you require to use Attendant routing, set Conference mode to. Note If Compliance recording is enabled on the representatives, the mix of and isn't supported. If you need to use, select,, or as the.

When utilizing and when there are less calls in queue than offered representatives, just the very first 2 longest idle representatives will be presented with calls from the queue. When utilizing, there may be times when a representative receives a call from the line soon after becoming unavailable, or a short delay in receiving a call from the queue after appearing.